Success Story: ARC & Shared Contacts for Gmail®Shared Contacts for Gmail® is the simplest solution for sharing your contact groups with any Gmail or Google user in instant time, with a seamless integration!
The CustomerArc is an Insurance and Pension Agency located in Austria. They are also part of Uniqa Group, The one of the leading insurance groups in its core markets of Austria and Central and Eastern Europe (CEE). Uniqa has approximately 40 companies in 19 countries and serve more than 10 million customers.
Arc was looking for an easy solution to work with their address books at the same time over the entire organization.
The ChallengeGoogle does not have a feature to share several contacts at the same time, does not synchronize contacts seamlessly & has several limitations. Franz Mühlbacher, is the managing director of Arc; he explained that as they were using G Suite, they couldn’t find a solution to properly manage the company contacts’ across the enterprise. They are part of a big organization and it was essential to assign and share contacts to the proper departments and people:
“Some contacts are for the back office, others for the front office & some have to be divided between the different agents.”
The SolutionShared Contacts for Gmail® filled a gap in the Arc’s G Suite ,adding essential features to where they were missing.
Now Arc has the possibility to have organized and updated contact groups. Furthermore, the organization can easily distribute the contacts to the appropriate person & the synchronization is fast.
What did they Say?“One of the best services I had for work!
...and very professional and friendly people!”- Franz Mühlbacher, Managing Director